The right side 1/3 rear window was broken out. I went to A Auto body to have it replaced, thinking that just the little window could be fixed. Boy was i wrong!
I found that the window is called Encapsulated Glass. Meaning that the whole window has to be replaced. I went to several other glass companies to see if the little window could be replaced and it could not. I had to file with my insurance as the price for OEM or Aftermarket Glass was very expensive. Therefore, i had to file.
I went with A- Auto body as they did a good job for em before. I got all the paperwork set up and placed my truck in the shop. I received a call from the owner saying that Safelite who handles all the glass claims for Nationwide would not allow an OEM piece of glass to be used and that i had to use an aftermarket one. The owner told me that they have had several aftermarket back glass windows not fit correctly. I did not want a leaky truck.
There was my dilemma. I went with A Auto body as the are a "Blue Ribbon" partner with Nationwide Insurance, or a preferred shop. I had to switch to another shop that was not in the "Blue Ribbon" network that would and could use OEM parts in the truck as opposed to a "partner" that was bound by the stipulations of the Safelite contract.
The moral of this story is to check with your insurance company and their partners as to what parts will/can be used to fix your vehicle. I have no fault with A Auto body as they allowed my truck to stay at their shop and let the other glass company come and fix the back window. Always check to see what is allowed with your insurance.
I found that the window is called Encapsulated Glass. Meaning that the whole window has to be replaced. I went to several other glass companies to see if the little window could be replaced and it could not. I had to file with my insurance as the price for OEM or Aftermarket Glass was very expensive. Therefore, i had to file.
I went with A- Auto body as they did a good job for em before. I got all the paperwork set up and placed my truck in the shop. I received a call from the owner saying that Safelite who handles all the glass claims for Nationwide would not allow an OEM piece of glass to be used and that i had to use an aftermarket one. The owner told me that they have had several aftermarket back glass windows not fit correctly. I did not want a leaky truck.
There was my dilemma. I went with A Auto body as the are a "Blue Ribbon" partner with Nationwide Insurance, or a preferred shop. I had to switch to another shop that was not in the "Blue Ribbon" network that would and could use OEM parts in the truck as opposed to a "partner" that was bound by the stipulations of the Safelite contract.
The moral of this story is to check with your insurance company and their partners as to what parts will/can be used to fix your vehicle. I have no fault with A Auto body as they allowed my truck to stay at their shop and let the other glass company come and fix the back window. Always check to see what is allowed with your insurance.
What is your opinion?
Just an FYI - your body shop was trying to get more money out of your insurance company. Safelite cannot tell you what type of glass you can or cannot have. Not to mention that in most cases there is no difference between OEM and aftermarket glass. I would be cognizant of that in the future and not go through that body shop again... Or at least call Nationwide for additional information regarding a claim such as that.
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